What is Carlotta’s and Ethyl's return policy for online/in store purchases?
Returns will be accepted within 2 weeks of receipt. Customers are responsible for all shipping charges, insurance, and delivery confirmation.
To return item:
- Please enclose the item in a box, with a copy of your receipt (required), complete with your name, address, email and phone number.
- Kindly note the reason for the return.
- Items must be in sale-able condition. This means the tags must be intact. Any item that has been washed or worn or altered in any way is not returnable.
- Note: Special Orders, Sale Items, and Holiday items are not returnable.
Your refund will be done through PayPal in a timely manner.